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Home care and staff supply

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Our Blog

Updated Regularly 

Our First Blog Entry

January 15, 2018

 coming soon! 

We are working hard to ensure that all of our systems and processes are fit for purpose and able to support us to offer an outstanding service.

Our Second Blog Entry

February 14, 2018

This Month we saw the start of our Home Help service and welcomed our first valued team members and customers, it is all very Exciting and we cannot wait to work with you all!


Happy Valentines day to all :) 

March 

March 15, 2018

March was a very busy month for us all at A2O we achieved the Gloucestershire Local Authority framework contract and Our application for CQC Registration is pending therefore soon we will be able to offer an amazing experience to so many more of you!

Summer Entry

April 20, 2018

April has again been a very busy month ! where to start... HAPPY EASTER, Kelly and Christina thoroughly enjoyed going out and about to speak to all of our customers and deliver Easter Eggs yummy ! The Facebook 'Win an Easter egg' Competition was also very successful and lots of fun - the live draw can still be viewed on our facebook page by following the link above.


We are really pleased to announce that our registration with the Care Quality Commission (CQC) was successful! Therefore, you can rest assured that you really are in great hands with Acorn to Oak Homecare Limited.


Staying safe in the Heat!

Summer is approaching and as nice as this heat wave is, we need to be mindful of the importance to keep hydration levels up. So Carers please ensure that you are taking time to drink water between visits and that you are offering customers plenty of fluids during visits, It is so important that you carefully consider clothing choices are cool and airy.

Bottled water will be available from the office free of charge for customers and carers on days where the temperature is 25 degrees or above.

Thank you to all of our Customers for your continued Custom and to all of our dedicated Carers for your continued hard work and support – You are all so important to making A2O a success.

Summer review and winter readiness 

October 31st 2018

We are very happy to say that our Trip to Weston Super-mare was a huge success and all those who attended had a lovely time, We are now planning a trip to a Christmas market so please watch this space!


It was amazing to find that we 'Won' the Gloucestershire Care Providers Associations 'Team of the Year Award 2018' such an amazing achievement that we are all very proud of.


In the run up to Christmas we are currently reviewing our Business continuity plan to ensure that we are ready for the festive period, part of that means that we will be contacting all of our customers to ask if any of their, Contact details have changed, or if they require different service provision over the bank holidays. 


Keeping Warm in Winter 

It is so important that our customers stay warm in winter, and with reports of a very cold Winter i wanted to take the opportunity to remind everyone of some ways to do this:

  • Wrap up warm. Dress in layers and wear a hat, gloves and scarf. ...
  • Keep the cold out. ...
  • Don't use alcohol to keep warm. ...
  • Check your heating. ...
  • Maintain the temperature. ...
  • Have warming food and drinks. ...
  • Stay active. ...
  • Check what support you can get


Merry Christmas and a Happy New Year

January 2019

We hope that you have had a lovely Christmas and wish you all the best for 2019! Our Customer Christmas Dinners and Hampers went down very well so we will definitely be doing this again next year, Thank you to all who supported the collection.


We do have some cold weather forecast so please take time to consider how warm you / your home is and let us know if there is anything that you require some support with.


Newsletters and surveys will be out for the start of February so please do take time to read and complete them :) 

Living Wage Accreditation !!!

April 2019

At Acorn to Oak Home care we are always looking for ways to support our amazing team of colleagues, as part of our annual review of terms and conditions we sought accredited recognition from the living wage foundation, this means that you can be certain all employees receive a minimum of £9 per hour including their travel time!


We also then decided to give all of our Senior teams enhanced pay rates! Because we truly do value our colleagues, and the amazing dedication they show.     

Our first inspection by the Care Quality Commission 

May 2019

We are so very pleased to say that we had our first inspection by the regulator 'the Care Quality Commission' and Acorn to Oak Homecare was rated as a 'Good' service! this was largely down to our outstanding team of carers who always go over and above. 


We want to say a massive Thank you to all those who were part of the inspection and for the lovely words of endorsement given to the inspector, It is important that we share this report with all so that you can see what has been said, there is a link on the 'About us' page of this site which you can follow directly to the online report held on CQC website, however a summary of the report will be sent to all colleagues and customers.

2019 Awards

November 2019

We are so pleased that for the second year running our team has been recognized as outstanding !! with 7 Nominations and shortlisted Finals in The Gloucestershire Care Providers Association, the South west care and support awards and the south west Great British care awards !! we are all so proud with our win at the great British care awards for 'Team of the year'.


Check it out :) 

http://www.care-awards.co.uk/winners-great-south-west-care-awards-2019-announced/ 

Looking forward to the National rounds in March 2020 Good luck team A2O

Merry Christmas and a Happy New Year!!

2019-2020

Christmas rota's are complete, Diners and Hampers done we would like to thank everyone for ongoing support, and wish you all the best for 2020

Whats to come in 2020

January 2020

We have lots of plans for 2020! We are starting the year off with recruiting a Registered Manager who's time will be completely dedicated to supporting our carer teams and customers. We are so excited to find the right person.


We have Ellie and Becky due to return from there Maternity leave and it will be amazing to have them back! 


Following our regional win at the 'Great British Care Awards' we are very excited to be shortlisted for the National Award and looking forward to attending the Gala event in March so 'Watch this space'.


The Local Authority are updating their provider contracts and we are currently in the process of re tendering this is for your information only as any outcome wouldn't effect current care packages just those starting from April 2020.


The usual coffee mornings are expected along with the possibility of some Craft days this year TBC.

CoVid-19 / Coronavirus update

 Updated Regularly throughout 2020

Current cases of confirmed or suspected cases of CoVid among A2O Customers: 0


Total cases of confirmed CoVid among customers: 0


Current cases of Confirmed or Suspected CoVid among staff team: 1


Total cases of Confirmed CoVid among staff team: 0


Total Number of Staff Shielding due to there own individual conditions: 5


In line with government advise and our Risk Assessments, We have limited the time spent in the office environment.


The office is always accessible to staff 24 hours a day, and we are always available on our On Call Mobile number: 07565791160 should anyone wish to contact us, we are also available via Email: [email protected] 


This is a very concerning time but we will get through it!! and find our 'New Normal' 


 Current measures in place to keep our community safe;

  • Temperature checks of all staff prior to starting shifts
  • Social Distancing at the office 
  • Appropriate PPE stocks
  • Designated Staff who will only support CoVid customers
  • Increased Infection Control training (Distanced Videos)
  • Clinically trained Senior carers who have appropriate observation training and equipment to allow them to undertake Clinical observations and keep our customers safe and at home for as long as possible should they become unwell.
  • Daily - Weekly, Meetings and or updates with Gloucestershire County Council, Central Government and the Care Quality Commission